Refund and Cancellation Policy

1. Overview

At Kyle Solutions Private Limited, we are committed to providing premium SaaS solutions and reliable customer communication services. This Refund and Cancellation Policy explains how cancellations, wallet adjustments, and refund claims are handled.

2. Software & Digital Services

Our platforms offer digital services, WhatsApp Business API messaging credits, and cloud software subscriptions:

• Prepaid Wallet Credits: Credits added to workspace wallets are immediately accessible for platform usage and messaging, and are generally non-refundable once credited.
• Subscription Plans: Subscriptions can be upgraded, downgraded, or cancelled before the next billing cycle.

3. Failed Transactions

If your bank account, credit card, or UPI wallet is debited but the credits are not reflected in your account due to a payment gateway timeout or network failure, the transaction will be automatically reconciled. If unresolved, the amount will be reversed to the original payment source within 5–7 business days by your bank.

4. Cancellation Policy

Users can cancel their platform subscription or discontinue use of the service at any time by contacting support. Since billing is based on prepaid consumption, cancellation takes effect immediately without recurring penalties.

5. Refund Requests

If you believe you have been erroneously charged or experienced an unauthorized transaction, please submit a written request within 7 business days of the charge to accounts@kylesolutions.com with your transaction details. Verified claims will be refunded to the original payment method within 5–7 working days.

6. Support Contacts

Email: accounts@kylesolutions.com
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
Website: https://kylesolutions.com